Shipping Page

Please note: Delivery timeframes are an estimation only and while we do our best to get your order to you on time, they may be influenced by factors beyond THE UPSIDE e.g. delays from our courier partners, weekends and public holidays. During busy periods or sale, there may be some delays due to a large volume of orders. We thank you for your patience.

Are you shopping on your local THE UPSIDE site? Switch to your local store for easy returns and duties & taxes that may already be covered where you are.

Please Note: The above costs cover transportation only. We do our best to ensure a quick delivery, but do not take responsibility for any delays and extra fees which may be incurred via customs and duties offices in other countries. Please be aware that once an order has been booked and packed, it is not possible to redirect or cancel shipments.

International Duties & Taxes

For International orders you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. THE UPSIDE is legally required to declare the full dollar value paid on international shipments and must include an invoice for customs should they require it. For further information, we recommend contacting your local customs office.

Your order is in good hands - it may simply be travelling to you in multiple packages. To fulfil your order most efficiently we send your pieces directly to you based on where the inventory is available. If your order is split across locations, you will receive seperate tracking numbers for all parcels, so keep an eye on your inbox for additional shipping notifications.

Shipping notifications are sent once your order has been dispatched. If you haven't received one, we'd recommend checking your spam or junk folder as it may have landed there. If you still can't find it, please reach out to our customer care team and we'll be happy to help.

If you still can't find it, it's possible an incorrect email address was entered at checkout. Either way, please reach out to our customer care team with your order details and we'll be happy to track this down for you.

Unfortunately, we are unable to make any changes or cancel your order once it has been placed. Please ensure all details on your order are correct before submitting your order, in particular we recommend double checking your email address and delivery address.

If your order contains pre-order items and available items, please note that your order will be shipped once the pre-order item(s) are ready to send.