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THE UPSIDE offers an online purchasing service via our website www.theupside.com.au
- We ask that customers carefully check their delivery address and personal details at the time of purchase. Please be advised a signature is required upon delivery. When delivering to a business, please also include the business name along with the address.
- We endeavour to have your order dispatched within 2 business days. Delays may occur over sale periods, but we will do our best to work faster!
- Unfortunately orders via phone, fax or email cannot be accepted. This is to protect the customer’s details.
- We accept most payment methods inclusive of Mastercard, Visa, PayPal, and American Express. We do not accept Diners, cheques, direct deposit or cash on delivery.
- Please note, once an order is packed for shipment it cannot be cancelled.
Please contact [email protected] for any ordering queries.
IS MY CREDIT CARD SAFE TO USE ON THIS WEBSITE?
ARE MY DETAILS PROTECTED?
CAN I USE PROMOTION CODES ON SALE ITEMS?
Promotion codes apply to full-priced items only. When checking out, your code will apply to the full-priced products in your cart only.
AFTERPAY – SHOP NOW. PAY LATER.
THE UPSIDE is offering Afterpay as a payment method on the checkout page. Afterpay offers interest-free payment plans for purchases online in four equal instalments.
To make a purchase using Afterpay you will need:
- A debit or credit card
- To be over 18 years of age
- An Australian residential address
Using Afterpay online:
- Add items to your shopping cart and check out
- Select Afterpay as your payment method – you will be redirected to Afterpay.
- Register or login to your Afterpay account and confirm payment.
- For full Afterpay Terms & Conditions please visit the Afterpay website.
- The funds for the first payment must be available on your card at the time of checkout.
- For all future payments after the first completed purchase, the initial payment will be debited 14 days after the transaction.
- If you wish to return your goods, complete the online returns process as per the normal returns policy.