Returns Page

For full priced items, you are eligible for a refund to your original payment method, store credit (valid for 3 years) or exchange within 14 days of receiving your order.

For sale items including temporary markdowns and promotions, you are eligible for store credit (valid for 3 years) or exchange only within 14 days of receiving your order.

For sale items marked FINAL SALE | NO RETURNS at time of purchase, you will not be eligible for a refund, exchange or store credit. This does not affect your statutory rights.

In-store purchases must be returned to any of our boutique locations of Bondi Junction, Byron Bay, Mosman, Miranda in NSW. Cornerstone Store Tugun & Noosa in QLD and Armadale in VIC.

Locate your nearest boutique

Please Note: In-store purchases cannot be returned to THE UPSIDE online store.

For items purchased on pre-order you are eligible for a refund to your original payment method, store credit (valid for 3 year) or exchange within 14 days of receiving your order.

All swimwear must be tried on with undergarments. When returning swimwear, the hygiene strip must be intact with no signs of having been removed. Swimwear returns will be refused should they indicate signs of wear, alteration or having been laundered.

As per our policy, customers are responsible to pay for the shipping and custom rates of their country. In certain situations if a customer denies these custom rates we will require the customer to cover the return fee of $50 AUD back to THE UPSIDE. This will be debited once the return is processed.

Step 1:
Find your order number on your order confirmation email or if you have an online account with us you can find it under 'Orders'.

Step 2:
When returning a product for a refund or store credit you will be given the choice to select a pre-paid return label or ship with a carrier of your choice. If the pre-paid label option is chosen, a $10 flat fee will be deducted from your refund or store-credit to cover the shipping costs.

Step 3:
Please ensure your first name and last name is clearly visible on your return satchel or box in order for your return request to be processed.

Step 4:
As soon as THE UPSIDE has received your return, we will endeavour to process it within 2 business days. You will be refunded via your original payment method. If you have used a gift card to partially pay for your order, the refund will first go back onto the gift card and any remaining balance will be returned to your original payment method.

Please Note: If your return has not been approved first via our return portal, your order will be sent back to you. All return requests must go through the returns portal.

At THE UPSIDE we pride ourselves on our quality construction and premium fabrications but in production, as in life, mistakes can be made. Please note that items that have been damaged as a result of wear and tear are not considered to be faulty.

Please notify us through our Return Portal as soon as possible by selecting the return reason of 'Item Faulty' and follow the prompts.

Faulty Items purchased through Stockists

We cannot accept faulty items from our stockists. Items purchased through any other retailer must be returned to them and the retailer will have to make a determination with you as per their terms and conditions of sale.

If you received an item that you did not order, please notify us through our Return Portal as soon as possible by selecting the return reason of 'Incorrect item received' and follow the prompts.

Yes, please feel free to return or exchange your item to your nearest THE UPSIDE store within 14 days of receiving your order. Please take your order confirmation along with items you wish to exchange or refund. Our store staff will be happy to help you.

Locate your nearest boutique

Please note, refunds cannot be processed back onto Visa gift cards or non-reloadable cards, as per the terms and conditions of those payment methods. In these cases, refunds will be issued as store credit.